Login Troubleshooting

Help! I can't log in!

If you are having trouble logging in, we've compiled a list of the most common issues and solutions:

I can't remember my password.

  • If your password is not working, request a new password here by entering your email address in our password reset form. If our system can't find your email address, you may be entering the wrong one. Keep reading for additional help.

I can't remember the email address I used.

  • Try looking at old email that you have received from the system.
  • Contact the REEA Headquarters.

I requested a new password reset, but it isn't arriving in my email inbox.

  • Be sure to check your junk or spam filters on your email inbox.
  • Ensure that "no-reply@reea.org" has been set as a safe sender on your safe-recipients list.

I'm receiving the password reset emails but still can't log in!

  • If you can, try logging in from a different browser or operating system to check to see if it's an issue with your computer or browser. Click here to check if your computer accepts cookies. If it does not, follow the Instructions for Enabling Cookies.
  • Make sure your browser accepts cookies. Before saving your new password, you should also try clearing your browser's cache.


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